Being the second largest bank in Singapore, United Overseas Bank (UOB) had 60 branch banks and in 2005, after emerging with a bank in Thailand, UOB has 90 additional branches. Due to the rapid business expansion, UOB was in an urgent need of open kernel bank system platform to integrate all systems and services.
As the market will be opened with WTO, UOB is actively expanding its Southeastern Asian Market and mainland market. To achieve the goal of rapid expansion, quality of tellers is the key to success. Hence, UOB decided to reorganize its operational procedure, including simplified procedure and educational training. Tellers focus more on customer services and reduce transaction time and mistakes. During the process of merging, staff training needs to be adjusted to the convention of each nation, which makes the simplification of systems more important.