The Forestry Bureau, Council of Agriculture, Executive Yuan (hereinafter referred to as the Forestry Bureau), established the “Ticketing System for National Forest Recreation Area” in 2005 in order to improve the efficiency of ticket sales, control over income, and compliance to uniform invoice regulations of the 8 forest district offices and 18 national forest recreational areas. Conventional manual ticketing operations have been converted to computer-based systems. The client is able to use network platforms for ticketing management and statistics, helping to accelerate workflow while enhancing administrative efficiency. Meanwhile, to further improve the quality of forest recreation, research results, reports, and other important information shall be digitally archived to facilitate future data access, retrieval, comparison, and analysis. After gaining extensive experiences in developing and establishing agricultural information systems, IISI has provided the Forestry Bureau with support since 2012 to develop more efficient ticketing systems and value-added utilization of forest recreation digital data archiving. The following describes the results achieved:
2012 – 2015 Ticketing System Updates and Ticketing Data Management Platform Setup and Subsequent Maintenance Program
- The “Ticketing System” was updated to the “Ticketing Data Management Platform” to improve process efficiency and service quality.
- IISI proposed plans for integrating and improving the purchasing process, helping the Forestry Bureau upgrade and expand their software and hardware operation environment.
- Completed the conversion of ticketing history, helping to preserve data continuity, integrity, and integrated utilization to facilitate subsequent decision making and analysis.
- Completed data integration from automatic ticket vendors and other non-manual ticketing sales for the “Ticketing Data Management Platform” to provide real-time data updates.
- Provided automatic ticketing system architectures for Jhihben, Chihnan, and Kenting forest recreation areas to enhance the comprehensiveness of ticketing services.
2013 Forest Recreation Information Digital Archives and Value-added Utilization Program for the Forestry Bureau
- Forest recreation data of the Forestry Bureau was digitalized and archived. In addition to offering permanent archiving and reduction of total storage space required, data diversification and value-added analysis and utilization were offered as well.
- Historical ticketing data and forest recreation data archives from the Forestry Bureau were integrated to create the “Forest Recreation Process Management and Decision Making System”, with the system serving as the basis for proposing forest recreation business management strategies.
- Forest district offices are each individually responsible for the ticketing of recreational areas and facilities in National Forests throughout the country. However, there were different operating models involving a wide variety of processes, limited resources, and budget and personnel matters presented challenges to system integration.
- A total of 4.8 million ticketing data must be converted and transferred to the new system database. Functional framework of existing “Ticketing Management Systems” must also be enhanced to facilitate maintenance, expandability, and flexibility of the new system.
- Ticketing and management decision-making processes must be effective managed, statistically analyzed, and accelerated on the same network operation platform. Data would be compiled, collected, and undergo subsequent analysis to provide a basis for business operations and improvements to service quality.
Integrating data sharing applications and services
- System privileges were adjusted to establish management modules for forest recreation services while improving the efficiency of management staff.
- Ticketing data digitalization was employed to improve management performance of forest recreation areas.
- The latest network and data digitalization technology have been employed for digital archiving. In addition to permanent data storage and reduction of storage space, data diversification and value-added analysis and services were employed while publicly releasing value-added information.
Support comprehensive decision making processes
- Support routine internal operations for data sharing.
- Provide various departments with decision-making references and improve process operation efficiency.
- Provide various process owners and decision makers with support to improve process speed, flexibility, real-time statistical analysis, and provide the basis needed for making management decisions.
- Improve service quality and help propose future process development directives and strategies.
Improve public service level
- System enhancements and improvements will boost overall service efficiency, quality, and public convenience.
- Software and hardware management system for automatic ticket vendors have been established at forest recreation areas of Jhihben, Chihnan, and Kenting to provide an additional ticket vending channel for the convenience of the public.
Forestry Bureau, Council of Agriculture, Executive Yuan