IT Service Management (ITSM) is the common and practical IT management principle based on IT Infrastructure Library (ITIL). It can provide the standardized procedures and methods of IT services management to maximize the usage of IT resources.
IT Infrastructure Library (ITIL) is developed by Office of Government Commerce (OGC), UK. It defines IT service management framework, leveraging process to optimize existing resources. This improves IT service level, making IT staff to consider the combination of IT and business goal, and reveal the value of IT management to the enterprise.
ISO 20000 is a international standard based on ITIL defining IT service management. By introducing ISO 20000, IT services provider can build the processes and methods of "IT services management" to meet the requirement. This not only ensures the provided services will meet customer requirement, but also enhance the reliability and availability of system and its services under established budget. It will also compliant to international regulations and achieve the goals of cost reduction, productivity increasing and IT service quality enhancement. The major difference between ISO 20000 and ITIL is the organization can apply for ISO 2000 certification through independent audit agency.
The "ITSM consultancy services" of International Integrated System Inc. includes: ITIL consultancy services, ISO20000 consultancy services, service desk establishment counseling and ITIL/ISO20000 related education training.
The team members have many years of experience for IT management and technology, especially for establishment. The team members are certified with: ISO 20000 Consultant, ISO 20000 LA, ISO 27001 LA, ISO 9000 LA, PMP, RHCE, MCSE, MCDBA.
We can establish the appropriate integrated management system, avoiding interference brought by multiple management systems which will lower the process efficiency and performance. Our team can ensure the overall benefits to the organization generated by ITIL/ISO 20000 introduction.