The performance and monitor management system from International Integrated Systems, Inc. provides branch systems with performance management reports to assist the head branch in real-time monitoring of the operational status and efficiency of each branch. According to regulations on internal bank auditing, it can also provide the post-supervisory management with internal control reports.
An overview of the functions provided by the Performance and Monitoring Management system (PMM) that can assist in monitoring the following statuses of branches:
- System operation
Through broad view of the entire system, every detail can be checked front-to-back to see if they are normal.
- Server abnormality
If there are abnormalities with Windows Process Activation Service (WAS) or Host Gateway, the problem will be clearly marked, allowing system personnel to follow-up better.
- Branch line status
If there are problems with branch lines, the monitoring function will identify the problem and immediately repair the line.
- Branch workstation status
Real-time status of workstations around the nation can be checked.
- eTABS client/server
eTABS client/server information distribution status of each region or branch can be comprehended.
- Operational/transaction monitoring
System operating efficiency can be fully comprehended and the background service information monitored.
The four main features of the Performance and Monitoring Management system (PMM) - resource overview, activity performance monitoring, abnormality monitoring, and statistical analysis – are introduced below:
- Resource overview
Real-time monitoring of resources including system, network (SNA, TCP/IP), transaction, and configuration information and can also be expanded to obtain detailed information.
- Activity performance monitoring
Using the branch service transaction application system to comprehend the operation status of the branch.
- Abnormality monitoring
Using parameter settings to adjust warning levels and warns of abnormality in the system.
- Statistical analysis
Providing daily reports on the operation and equipment management of branches to better analyze following operational strategies.
- Complete monitoring information that allows real-time tracking of system statuses and reduces the occurrence of abnormal situations.
- Immediate abnormality warnings help control or fix the crisis and prevent further expansion of the crisis.
- Centralizing monitoring framework saves equipment and human resources as well as lowers operation costs and expenses.
- Taiwan Cooperative Bank Ltd.